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  1. Arcadia Publishing Help Center
  2. Website Customers

Website Customers

Account

  • I cannot access my account and need to reset my password.

Billing

  • I was charged incorrectly for my order.

Orders

  • How do I contact you to order by phone?
  • I want to cancel my order.
  • I didn’t receive my order confirmation email.
  • I want to purchase multiple copies of a single book. Do you offer any discounts?

Shopping

  • Do you have a book about my city?
  • Why don’t you have a book about ____?
  • Do you have a printed catalog you can mail me?

Checkout

  • I’m unable to checkout because of an address or credit card error but it looks right to me. Help!

Shipping

  • When will my order be shipped?
  • What is my order’s tracking number?
  • How do I track my package?
  • Where’s my book from my order?
  • I have not received my package. I’m worried it was misdelivered, delayed, or lost.
  • Help! My package was not delivered on time.
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Returns

  • I want to return or exchange my book(s).
  • I received the incorrect book(s).
  • I received a damaged book(s).
  • I received a misprinted book.
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